The South Hills Office (SHO) and the Penn Hills Office are open from 8:00 a.m. to 4:00 p.m. Cases are assigned to the regional offices as determined by the zip code of defendant’s mailing address. Clients may appear in the office, without an appointment, for assistance with a support case, Monday - Friday, 8:00 a.m. to 2:00 p.m. Plaintiffs may also file a complaint for support in the SHO or PHO, Monday through Friday from 8:00 a.m. to 2:00 p.m. The SHO and PHO also accepts purge payments, when made by cashier’s check or money order (no cash payments are accepted).
1) If paternity is established administratively, where both parties signed the Voluntary Acknowledgment of Paternity (AOP) and returned the completed form to the Bureau of Child Support Enforcement (BCSE), the parties will need to contact the BCSE, Paternity Coordinator, P.O. Box 8018, Harrisburg, PA 17105-8018, or by phone at 1-800-932-0211. Mother may also contact the Bureau of Vital Records (BVR), P.O. Box 1528, New Castle, PA 16103-1528, or by phone at 1-800-724-3258, with questions concerning the child's birth certificate. The BVR does not accept requests from the child's father.
2) If paternity has been established judicially, the mother will need to obtain a certified copy of the order establishing paternity from the Department of Court Records (DCR), Allegheny Building, 429 Forbes Avenue, Suite 200, Pittsburgh, PA 15219. The mother must then forward the certified copy, along with a written request to have the father's name added to the child's birth certificate, to the Bureau of Vital Records (BVR), P.O. Box 1528, New Castle, PA 16103-1528 or by phone 412-565-5113. The BVR does not accept requests from the child's father.
In person - you may file at the Intake Unit located in Suite 210 of the Allegheny Building, 429 Forbes Avenue, Pittsburgh PA 15219, Monday - Friday from 8:30 AM - 2:00 PM OR you may file at the South Hills Office (SHO) located at Suite 200, 250 Mt. Lebanon Blvd., Pittsburgh PA 15234, or the Penn Hills Office (PHO) located at 12000 Frankstown Road, Pittsburgh, PA 15235, Monday - Friday 8:00 AM - 2:00 PM. Support complaints for local cases are also processed during night court hours on Wednesday from 4:30 - 7:00 PM at the Family Court Facility, 440 Ross Street, Pittsburgh PA 15219. If appearing in person, bringing a completed Intake Information Questionnaire (located in the court manual of this website) will expedite processing time.
By mail - the forms required can be obtained by either calling our office at 412-350-5600 or by following directions provided in the Adult Section Court Manual. Completed forms can be returned by mail, by following the instructions provided.
Children are not permitted to attend support conferences, unless genetic testing is required. There is a Children’s Room available, for a limited number of children, at 440 Ross Street. There are no child care services available in the Allegheny Building, the SHO or the PHO.
In every instance, the Court looks at reasonable cost in determining which party (plaintiff or defendant) should provide medical insurance. In accordance with the Rules of Civil Procedure, reasonable cost is defined as 5% of net monthly income and, when added to the amount of basic child support, does not exceed 50% of net monthly income.
If you are on cash assistance from the Department of Welfare, any monies collected up to the amount of your welfare grant become payable to the State of Pennsylvania, to subsidize the grant. If monies are collected in cases where there is an existing cash assistance grant, you may receive a "support pass through" amount, up to $200 per month, in addition to your grant monies.
You may also change your address online, if you are a registered user of the PA Child Support website, at: www.childsupport.state.pa.us.
A support payor/defendant who is presenting a motion where the payee does not have an attorney, must also serve a copy of the motion to the Title IV-D attorney, Allegheny County Law Department, 300 Ft. Pitt Commons Building, 445 Ft. Pitt Boulevard, Pittsburgh, PA 15219. A copy also needs to be sent to the plaintiff. If you are receiving help through the Pro Se Motions and Pro Se Assistance program, a copy of the motion will be sent to the IV-D attorney by the court.
A request for modification may be filed in person at the Family Court Facility,
3rd floor Screening Department Check-In Desk (Local Walk-Ins), Monday through Thursday,
8:00am to 2:00pm; Friday, 8:00am to 1:00pm and Wednesday evenings from 4:30 pm until
7:00pm. You may also appear in person at the South Hills Office, 250 Mt. Lebanon
Blvd., Suite 200, Pittsburgh, PA 15234, Monday through Friday, 8:00am to 2:00pm
or the Penn Hills Office, 12000 Frankstown Road, Pittsburgh, PA 15235.
Support plaintiffs who do no arrange for direct deposit will automatically receive a PA EPPICard (a debit MasterCard), where support payments are posted when received. For questions and or information regarding your Pennsylvania EPPICard call 1.800.304.1669 or visit www.EPPICard.com.