• Bachelor’s degree with major course work preferably in Criminal Justice, Sociology, Psychology, Social Work or related field with a background of at least 18 credits in the behavioral or social sciences and possess a minimum of two (2) years of relevant work experience or a Master’s degree with major course work preferably in Criminal Justice, Sociology, Psychology, Social Work or related field with a background of at least 18 credits in the behavioral or social sciences and possess one (1) year of relevant work experience. 
• Knowledge of the “Juvenile Act” and the juvenile justice system, knowledge of the social factors and causes of social maladjustment of juveniles and adults, knowledge of current social economic, legal and health problems and recourses, knowledge of individual and group behavior.
• Effective written and verbal communication, ability to problem solve, work independently and demonstrate solid counseling skills.
• Ability to deal with stress associated with position/environment.
• Act 33/34 Clearance, FBI Criminal Record Clearance, and Pennsylvania Driver’s License/Insurance.
• Work non-traditional hours and be on call 24 hours a day. 

• Supervise and assist juveniles placed on probation or in protective supervision or care by order of the Court or other authority of law.
• Make appropriate referrals to private or public agencies of the community where assistance is needed or desired.
• Gather, evaluate, document and maintain data pertinent to individual cases in connection with both investigation and supervision.
• Coordinate with public/private community agencies to clarity and address client’s needs and enhance strengths.
• Prepare court reports, attend and present information at hearings. 

• Education level of high school degree or equivalent or experience or training which provides the required knowledge, skills and abilities.
• Ability to establish and facilitate strong, clear communication boundaries with male juveniles. 
• Ability to arbitrate issues, resolve issues and persuade youth toward socially acceptable actions. 
• Ability to exercise authority with non-complainant male juveniles, including physical control of disruptive juveniles. 
• Ability to work varying shifts, Monday-Friday 2:30 pm to 10:30 pm, Sat & Sunday 1-9 pm; although training or special activities can deviate from these times.
• Ability to deal with stress associated with position/environment.
• Act 33/34 Clearance, FBI Criminal Record Clearance, and Pennsylvania Driver’s License/Insurance.
• Ability to drive a 10 passenger van.

• Meet with assigned youth daily to discuss behavior, school, family, job, attitudes, authority, social skills and goal-setting.
• Maintain daily contact with juvenile’s school, work site, support services, home and, parents/guardians. 
• Ensure appropriate behavior of juvenile inside/outside center on community service projects, field trips, recreations, etc. 
• Use various techniques to confront, guide and support youth, as well as, oversee random drug test procedures.
• Perform individual/group counseling sessions and oversee random drug tests.

•   High school diploma (minimum); additional business courses including accounting or bookkeeping and/or computer training beyond high school preferred.
•   Knowledge and experience with general clerical procedures and functions (similar court experience preferred); minimum of two years related work experience preferred.
•   Computer and data entry training/skills (knowledge of Family Division – PACSES computer system and knowledge and use of Windows environment preferred).
•   Strong figure/math aptitude and high degree of accuracy.
•   Strong writing and composition skills.
•   Ability and willingness to interact effectively in a team environment and with other staff.

•   Receive and submit new and modified employer information via the internet to the central Employer Maintenance Unit and process completed submissions to ensure that prompt support payments are received.
•   Review client mail and employer mail including employment verifications and earnings subpoenas; determine and initiate appropriate enforcement actions; and compose written correspondence to reply to clients or employers as necessary.
•   Identify cases where there are problems with employers’ wage attachments or payments; and contact employers to discuss and resolve wage attachment issues.  Initiate client/employer contempt proceedings as needed.
•   Call employer listed on the 2A6 Report regarding outstanding payments.
•   Review computer screens to verify that the amount on the wage attachment or dissolvement order matches the information on PACSES; process and mail verified wage attachments and/or dissolvements.
•   Receive and process wage attachment referrals when defendant’s wages are being garnished in excess of court ordered amount.
•   Update PACSES computer system with current client address, and employment information.
•   Institute appropriate “locate” action on cases where the defendant’s address is unknown by issuing postal letters and/or searching CIS database and various Internet search websites.
•   Exhaust any and all “locate” actions on cases when appropriate.
•   Work closely with Domestic Relations Officers (DROs) to process enforcement actions involving cases scheduled for contempt due to non-compliance of a support order.
•   Receive and process all scheduling requests including obtaining court date/s and generating appropriate scheduling orders for establishment, modifications, contempts, and three year review conferences.
•   Send and process information subpoenas to employers or outside agencies.
•   Contact employer on the NFOB New Hire Report to verify employment and update the EHIS as needed.
•   Contact employers on the Early Intervention Report to inquire about receipt of wage attachment after order has been established.  Follow up with contempt action when necessary.
• On a rotating basis, handle all business at the “purge window.”  This requires dealing with the public in a professional manner at all times.  These duties may include but are not limited to collecting purge payments, answering questions, etc.

  Required to back up the Intake Clerk when necessary (see duties).

•   Interview and obtain information from clients filing new or amended child or spousal support cases; research to determine if prior case has been filed, determine appropriate procedure or action to be taken; and input new or modified case data into numerous computer screens such as personal data, address, employer, attorney, medical insurance and demographic data.
•   Research Department of Court Records for existing docket number (Protection From Abuse (PFA), custody of divorce) and judicial assignment. If no existing docket number assign new number and schedule case for court by assigning court date and time.
•   Generate forms through computer system and prepare case files; prepare new and amended cases for court hearing to be served personally to plaintiff if present (obtain signature from plaintiff on all forms, if present) or mail packets to plaintiffs and defendants; provide copy to Docketing office.
•   Research and process DPW cases and attorney complaints; verify case data between old and new computer system; generate and copy computer forms to be mailed to defendant, plaintiff and attorneys.
•   Prepare court case files and case folders; manually prepare court notices for mailings; forward cases to Domestic Relations Unit.
•   Process attorney complaints and consent orders; research and enter information on computer system and generate forms; mail to defendant, attorney and plaintiff; type all related documents for case and social file.
•   Perform basic locate function when client does not have enough information to proceed with support complaint; utilize available locate resources to obtain necessary information.
•   Assist with data entry and researching information to process Alimony Pendente Lite (APL) complaints after referral from docket clerk; print appropriate forms (except complaint form); send documents to defendant and plaintiff’s attorney; type recommendation sheets and prepare other related material, as assigned.
•   Process and handle incoming mail; and update computer system with new addresses from returned mail.
•   Refer problem cases, case flow processing or computer systems’ questions to the Supervisor for assistance and resolution.
•   Perform other general clerical duties such as typing, faxing, copying, filing, maintaining supplies, etc.

  Required to back up the Receptionist when necessary (see duties).

•   Greet, register, and direct clients, attorneys and third parties who appear for scheduled conferences/ hearings; assist a high volume of clients in completing information questionnaires, required to be completed prior to scheduled conferences/hearings; update client information on PACSES computer system; notify appropriate personnel of client’s appearance.
•   Perform preliminary screening and questioning of clients and check computer information to determine and advise of proper court procedures and/or direct to the appropriate area to obtain the desired service; provide various forms and assistance to clients depending upon need or requests.
•   Receive and process telephone calls to provide information to clients, attorneys and Family Division staff concerning specific cases, procedures and schedules; solicit information from Family Division personnel, as needed and relay information to clients.
•   Register and direct clients who appear in response to 10-day notices and/or bench warrants; notify the Warrant Clerk of client’s appearance; assess situation to determine whether sheriff deputy assistance is necessary.
•   Check in client or third party wishing to make a purge payment pursuant to a court order;  responsibilities include verifying amount of purge payment and determining whether purge conditions fully met by reviewing PACSES; coordination with unit supervisor and/or DRO when not full compliance; arrange release of defendant with Warrant Clerk and Contempt Clerk when full compliance. 
•   Greet and briefly interview clients to determine if they have the necessary information to file for support; obtain information from various computer screens to check for prior case filings, to check case location and current address.
•   Answer questions and/or assist clients in filling out Intake forms. Check in clients for (but not limited to) screening, intake, walk-ins, etc.
•   Compile and record daily and weekly statistics for intake, screening and court list clients. 
•   Maintain full knowledge of PACSES system and ability to maneuver accurately and through screens.
•   Maintain full knowledge of Family Division policies and procedures.
•   Maintain working knowledge of the departments’ functionalities within the Adult Family Division and their individual processes.
•   Train back-up receptionists as needed.

   Perform other miscellaneous clerical duties as required or assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice.