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PA Shield
Fifth Judicial District of Pennsylvania
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Family Division
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Custody Department

Mailing Address

440 Ross Street
Suite 309
Pittsburgh, PA 15219
directions

Phone Number

412-350-4311

Hours of Operation

Monday through Friday
8:00 a.m. – 4:00 p.m.

Walk Ins: 8:00 a.m. – 11:00 a.m.

Email

Custody Department

Custody Department

Effective November 2, 2026, a random, small group of new custody filings will be selected for phase one of a pilot project aimed at reducing timelines from filing to disposition. Effective November 16, 2026, all new custody filings will be selected into the pilot project.

The Custody Department processes private custody matters, including complaints for custody, petitions to modify a custody order, and petitions for contempt.

Changes to the custody process:  The Pilot Project

Beginning November 2, 2026, pursuant to Administrative Order AD 26-00274-FD dated October 28, 2026 providing for voluntary mediation, selected new custody filings will participate in a pilot project.. Beginning November 16, 2026, all new custody filings will enter the pilot project aimed at reducing delays and improving timeliness in custody cases from filing to disposition.  AD 26-00274-FD suspends mandatory mediation in custody cases during the pilot project and offers parties the option to voluntarily mediate.

Cases already underway will continue their existing path as ordered through the Generations Program. A new custody complaint or petition will enter the intake process according to the above. Continue following the notices and orders issued in your case.  If you are requesting relief on your case outside of the existing path scheduled for you, you may file a motion before the assigned Judge.

What happens after filing

File the required documents with the Department of Court Records and pay the required fee or follow the fee-waiver procedure. The Custody Department will issue an order requiring parties to attend the online co-parenting education class and schedule an Initial Intake Conference with a Domestic Relations Officer, also called a DRO.  The Court will send notice to the parties.

Initial Intake takes place virtually through Microsoft Teams. All parties must attend.

For preparation, service review, and next steps, see Custody Intake and the DRO Process.

Assistance and case documents

Court staff can explain procedures and provide forms but cannot give legal advice. Visit the Court’s legal-help resources for information about available assistance. Filed orders and other case documents are available through the Department of Court Records.

Self-represented/pro se litigants can seek assistance regarding family legal matters through the Legal Services Clinic that is staffed by Thomas R. Kline School of Law of Duquesne University and University of Pittsburgh School of Law. The staff there may be able to provide limited legal services for free if you qualify. For more information Click Here

Accessing your Custody case documents with the Department of Court Records:

  • You may obtain a COPY of court orders/documents that have been filed under your case number with the Department of Court Records in person OR via their website
    • In person:
      • Monday – Friday 8:30am – 4:30pm,
      • City-County Building
        414 Grant Street, First Floor
        Pittsburgh, PA 15219-2469
    • Online:
      • Click Here
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